What is Relay Service?

Wyoming Relay is a free service that allows people who are deaf, hard of hearing, deaf-blind and/or have a speech disability to place and receive telephone calls. Wyoming Relay users can communicate freely with businesses, friends, and family who use a standard telephone.

Specially trained communications assistants facilitate the calls. Calls can be made to anywhere in the world, 24 hours a day, 365 days a year, with no restrictions on the number, length, or type of calls.

All calls are strictly confidential and no records of any conversations are maintained. Anyone wishing to use Wyoming Relay simply dials 7-1-1 or the dedicated toll-free relay number to connect with a communications assistant. The communication assistant will dial the requested number and relay the conversation between the two callers.

History

In 1991, Governor Mike Sullivan and the Wyoming State Legislature created the Wyoming Telecommunications Relay Service known as Wyoming Relay. The service is paid for with money collected by a special fee charged on every telephone service account in the state.

Legislation

Benefits of Relay Service

Wyoming Relay Service uses state-of-the-art technology to bring relay services in English and/or Spanish to customers. With Wyoming Relay, you can:

  • Store and refer back to information such as frequently-dialed numbers, preferred call type, and preferred long distance carrier;
  • Utilize a wide array of technologies, such as teletypewriters (TTYs), Voice Carry-Over (VCO), Captioned Telephones, Hearing Carry-Over (HCO), and Video-Assisted Speech-to-Speech (VA STS);
  • Retrieve voicemail and answering machine messages;
  • Redial the last number called;
  • Work with sensitive and well-trained communications assistants who handle each call with complete confidentiality; and
  • Expect to utilize a relay service which routinely monitors performance to ensure continuously high-quality services.

What is 7-1-1?

7-1-1 is a nation-wide relay telephone number that allows easier access for connecting with Wyoming Relay users.

Charges

There is no fee for using 7-1-1 or any of the toll-free access numbers for Wyoming Relay.

PBX System Issue

People who dial in an office that has extension numbers may experience difficulty as a result of the number not being programmed in the building's PBX system. To request the availability of the 7-1-1 service in your building, contact your IT technical specialist, your office administrator, or your local telephone service provider.

Compliments, Concerns or Complaints

We would love to hear from you. You may direct your comments regarding Wyoming Relay to one of the following:

  • Wyoming Relay State Administration Office
  • Phone: 1-800-452-1408 TTY/Voice
  • Email: DWS-WYRelay@wyo.gov
  • Wyoming Relay Customer Service
  • Phone: 1-888-694-4450 English TTY/Voice
  • 1-800-676-4290 Spanish TTY/Voice
  • Email: Sprint.TRSCustServ@sprint.com
  • The FCC
  • Phone: 1-888-225-5322 Voice
  • 1-888-835-5322 TTY
  • 1-844-432-2275 American Sign Language Support Line
  • Fax: 1-866-418-0232 Fax
  • Website: www.FCCgov/complaints
  • Mail: Federal Communications Commission
    Consumer and Governmental Affairs Bureau
    Consumer Inquiries and Complaints Division
    445 12th Street, SW
    Washington, D.C. 20554