NEWS
Disability Determination Services Receives Commissioner's Citation for Superior Customer Service
CHEYENNE - The Wyoming Department of Workforce Services' Disability Determination Services (DDS) division has received a Commissioner's Citation for superior customer service to disability applicants and implementing innovative approaches to improving the disability claims processing for the Federal Fiscal Year (FFY) 2009. The Commissioner's Citation is the highest award that the Social Security Administration can bestow on an individual, group of individuals, or on an organization.
Even during adversities, the Wyoming DDS managed to maintain the highest productivity per work year in the Denver region during FFY 2009.
Jeff Graham, Manager for DDS, is so impressed with this outcome.
"Our processing time for Title II and Title XVI claims were lower than the national average and we had one of the highest allowance rates in the nation, which was 51.8 percent," Graham said. "The Wyoming DDS implemented the use of videoconferencing to conduct mental status examinations throughout the state, which was the first DDS in the nation to use videoconferencing for this specific purpose," he added.
Joan Evans, Director of the Department of Workforce Services is very proud of the team's accomplishments.
"I'm very proud of our Disabilities Determination Services Staff. Receiving this Commissioner's Citation is truly an honor and they are really deserving of this recognition. Their commitment to standards and forward thinking help to provide a quality service for our Wyoming citizens," Evans said.
For more information about the Disability Determination Services or the Wyoming Department of Workforce Services, please visit wyomingworkforce.org, call 877-WORK-WYO or find us on Facebook.
