Unemployment Information and Resources for Individuals

Unemployment benefits are available to Wyoming people who have been negatively impacted as a result of the mitigation efforts to stop the spread of COVID-19. Eligible individuals include those who have lost their job through no fault of their own, are quarantined by a medical professional or a government agency, laid off or sent home without pay for an extended period by their employer.

UI Fraud Consumer Protection Guide From DOL OIG

Frequently Asked Questions

See the FAQs under the Unemployment Insurance tab.

BEFORE YOU APPLY

Before applying, it is recommended that you review the Unemployment Insurance Handbook. Additionally, gather the necessary materials with our Unemployment Insurance checklist.

HOW TO APPLY FOR UNEMPLOYMENT BENEFITS

The most efficient way to file for unemployment benefits in by filing online. Here is a video tutorial that will walk you through the process.

STEPS TO TAKE AFTER FILING YOUR CLAIM

After you submit your Unemployment Claim, your work is not finished! Know the steps you need to take.

Information about US Bank card

DID YOU GET PAID BY YOUR EMPLOYER?

If you filed for unemployment, you need to report all wages you receive while on unemployment when filing your Continued Claim for payment. If you don't report your wages, you will be in overpayment.

If you've been paid by your employer and you have already received unemployment insurance benefits for that time period, you must report those earnings. Please call 307-235-3236 to report those earnings or leave a message.

We will need:

  • Your name
  • Your Social Security number
  • Your contact information
  • Employer Name
  • Pay Period Start date
  • Gross amount paid for each week
  • Number of hours paid per week

HAS YOUR EMPLOYER ASKED YOU TO RETURN TO WORK?

If your employer offers you hours to return to work, be aware you cannot refuse work to continue receiving unemployment insurance benefits without "good cause." Work Refusal issues must be adjudicated to determine the cause. Quitting work or refusing work without "good cause" to obtain Unemployment Insurance benefits can be considered fraud. You must honestly report any work refusals on your Continued Claim when filing for weeks in the week you refused work. Your adjudicator will determine whether your reason was good cause.

FILING FOR BENEFITS BY PHONE

The Claims Call Center is available from 8 a.m. to 4 p.m.

UI claims may be filed anytime via WYUI.wyo.gov.

In an effort to process claims as quickly as possible and make sure those claimants who are eligible for UI benefits receive them in a timely manner, the UI claims office will not be available by phone on Wednesday afternoons. All UI personnel dedicate this time to process claims.

RESETTING YOUR PIN

Claimants requiring a password or PIN reset in order to file for benefits should send an email to dwscspui.benefits@wyo.gov.

When requesting a PIN/password reset, claimants should include their name, the last four digits of their social security number, and their phone number. The Unemployment Insurance staff will contact the claimant by phone to reset the PIN or password.

FILE AN UNEMPLOYMENT APPEAL

Unemployment claimants or employers may protest or appeal within 28 calendar days of the date the initial determination notice was mailed to the address of record. All appeals must be in writing, identifying the decision which is being appealed and the reason for the appeal. When appealing, you should be willing to attend a hearing, most likely by telephone. At the hearing, all parties will be given the opportunity to tell their sides of the story. The hearing will be presided over by a hearing officer who will later issue a written decision.

For more information about appealing an Unemployment Insurance claim, visit here.

FOR RELIACARD® HOLDERS

These are new features that US Bank has implemented for claimants and their Debit Card accounts.

Additional Call Centers Added This Week

The planned expansion of our call center partners took another step forward this week. Additional customer service representatives (CSRs) are now taking calls at Teleperformance and WiPro. We've also added additional CSRs to our Elavon centers. Over the past two weeks, we have seen the number of incoming calls starting to decrease and more calls are being addressed by IVR functionality (partially due our expanded IVR, web and mobile capabilities). We will continue to prioritize the addition of more CSRs in order to better serve our cardholders.

ATM Transaction Limits Changing

Now that unemployment benefit payments no longer include the extra federal stimulus payments, we are moving our ATM transaction limits back to their original levels. With the lower load amounts, pre-COVID transaction limits are meeting cardholder needs and allowing us to better limit fraud. I'd be happy to discuss any questions you may have on this topic.

Website and Mobile App Updates:

This weekend we're introducing a few more enhancements to the ReliaCard® website and mobile app that provide expanded functionality. Updates included in this week's release are outlined below.

Website Updates:
  • Self-service card replacement - Cardholders will now be able to replace a lost or damaged card on the website. Please note that cardholders will still need to call our customer service team if the card has been stolen or a name change is required.
  • Card tracker status updates - We have added additional text regarding card tracker timing and fulfillment to help keep cardholders informed.
Card Replacement Previews




Mobile App Updates:
  • Self-Service Card Replacement - Cardholders will now able to replace a lost or damaged card within the app. Please note that cardholders will still need to call our customer service team if the card has been stolen or a name change is required.
  • Mask User ID - As an additional security measure, we will now be masking a cardholder's user id on the login screen.
Card Replacement Previews


Masked User ID on login screen

More ReliaCard® Resources