Important Information and Resources for Individuals

Unemployment benefits are available to Wyoming people who have been negatively impacted as a result of the mitigation efforts to stop the spread of COVID-19. Eligible individuals include those who have lost their job through no fault of their own, are quarantined by a medical professional or a government agency, laid off or sent home without pay for an extended period by their employer, or caring for an immediate family member who is diagnosed with COVID-19.


During the COVID-19 pandemic, we have contracted with an outside call center to assist with Unemployment Insurance claims. You can reach the call center at 888-674-7699. The original UI claims number, 307-473-3789, remains active, as well.


Before applying, it is recommended that you review the Unemployment Insurance Handbook. Additionally, gather the necessary materials with our Unemployment Insurance checklist.


The most efficient way to file for unemployment benefits in by filing online. Here is a video tutorial that will walk you through the process. And here is information about the process of filing for Unemployment Insurance, PUA or PEUC


After you submit your Unemployment Claim, your work is not finished! Know the steps you need to take.

Did you get paid by your employer?

If you filed for unemployment, you need to report all wages you receive while on unemployment when filing your Continued Claim for payment. If you don't report your wages, you will be in overpayment.

If you've been paid by your employer and you have already received unemployment insurance benefits for that time period, you must report those earnings. Please call 307-235-3236 to report those earnings or leave a message.

We will need:

Your name
Your Social Security number
Your contact information
Employer Name
Pay Period Start date
Gross amount paid for each week
Number of hours paid per week

Has your employer asked you to return to work?

If your employer offers you hours to return to work, be aware you cannot refuse work to continue receiving unemployment insurance benefits without "good cause." This includes all programs, regular unemployment insurance, PEUC, PUA and FPUC. Work Refusal issues must be adjudicated to determine the cause. Quitting work or refusing work without “good cause” to obtain Unemployment Insurance benefits can be considered fraud. You must honestly report any work refusals on your Continued Claim when filing for weeks in the week you refused work. Your adjudicator will determine whether your reason was good cause.


In order to help those affected by this pandemic and meet this increased need, we have made some changes to our Unemployment Insurance (UI) filing system. The new process, launched last week, is meant to reduce the volume of calls to the call center by taking claims on specific days, based on the claimant's last name. This alphabetical sorting system is applicable only to claims called in by phone or in person at the Workforce Centers. Claims filed online at can be completed at any time, regardless of last name, and a video tutorial for online filing is linked here.

For claims by phone, people should call 307-473-3789. Please note, however, that filing online should be encouraged as phone wait times are extremely long. For claims by phone:

  • Claimant's last name begins with A-M: file claims on Monday, Wednesday or before noon on Friday
  • Claimant's last name begins with N-Z: file claims on Tuesday, Thursday or after noon on Friday.


The department released a new way to reset PIN and password codes for people filing online. Claimants requiring a password or PIN reset in order to file for benefits should send an email to

When requesting a PIN/password reset, claimants should include their name, the last four digits of their social security number, and their phone number. The Unemployment Insurance staff will contact the claimant by phone to reset the PIN or password.


Unemployment claimants or employers may protest or appeal within 28 calendar days of the date the initial determination notice was mailed to the address of record. All appeals must be in writing, identifying the decision which is being appealed and the reason for the appeal. When appealing, you should be willing to attend a hearing, most likely by telephone. At the hearing, all parties will be given the opportunity to tell their sides of the story. The hearing will be presided over by a hearing officer who will later issue a written decision.

For more information about appealing an Unemployment Insurance claim, visit here.


The CARES Act includes:

Increased Unemployment Insurance compensation benefits: This emergency benefit provides most individuals an emergency increase in traditional unemployment insurance benefits of $600 per week through July 26, 2020. This increase will be added automatically to claims that qualify. There is no need to apply for this benefit. These payments, and the back-pay for those who qualified between March 29 and the date the benefits are paid, will be processed beginning the end of the week of April 27, if not sooner.

Pandemic Unemployment Assistance (PUA): This emergency benefit provides up to 39 weeks of unemployment insurance benefits to people not otherwise eligible for regular unemployment, including the self-employed and those who have exhausted their regular and extended benefits.

Pandemic Emergency Unemployment Compensation (PEUC): This benefit provides an additional 13 weeks of emergency unemployment insurance for people who remain unemployed after they have exhausted their traditional unemployment benefits. DWS is diligently working to create the system necessary to implement the PEUC, and a notification will be posted on when this system is open and ready for applications. Payments will be retroactive to March 29 for those who qualified before the system becomes open.

CARES claimants will be able to file Unemployment Insurance claims online at as soon as the system is in place.