Frequently Asked Questions

We're all in this together, Wyoming. Please recognize the COVID-19 situation has created an unprecedented demand for our services. We are making every effort to increase our capacity to meet the demand and update our technology to implement new programs.

Please be patient while we do our part to better serve you. We know the current situation is even more frustrating when our systems don't work properly, or if you are having a hard time reaching us. If you are struggling to get through on the phone, please use our web services. If you have a problem that can only be fixed over the phone, please keep trying. Rest assured our dedicated experts are here for you, even though the current demand makes it difficult to reach us.

Please know that many questions can be answered by the call center at 888-674-7699, and the hold times on this number are much shorter than the 307-473-3789 number.

In the meantime, we hope this guide will help answer some of your questions.

NOTE: This information is subject to change as the COVID-19 situation progresses. Please check back for updates.

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